FAQs


I am having problems getting the credit card information approved. What should I do?
Be sure to enter the correct billing address for the credit card you are entering.  It is also possible that you are using a web browser that is older and not supported by the credit card authorization service we use on this website.  If you run into any problems, please give us a call at 1-800-992-4769 and we will manually process your credit card.

Is my credit card purchase secure?
We use the secure services of Paypal Pro, one of the largest credit card charge providers in the US.  Also, we don't store your credit card information and never see more than the last 4 digits when processing your order.

Your True Nature products are 100% Replanted.  What does this mean?

Caring for the earth is an important part of the way we do business. Being a sustainable business has been our commitment since we started the company in 2000. All of the paper we use is replanted through 'Trees Water People'. Learn more at Replant Trees

What should I do if I experience ordering difficulties?
Sit down, breathe, appreciate the thousands of things that are going right in your life and know that your needs will be well taken care of!  Then please call us during normal business hours, 8:30 am - 4:30 pm Mountain Standard Time, at 1-800-992-4769.  Or fill out our contact us form here.  If it is the weekend, we are probably out in nature and our customer service folks will be fresh and rested, ready to take care of your order first thing Monday morning.

Tell me more about the tree being planted when I place an order?
As a part of doing business we are planting a tree to honor our customers for each retail customer order over $30.  This is our way of saying thanks to you and the earth.  We will send an eCard to the email address you provide including a link to the web page where you can visit the tree planting area, nursery and planters.  Trees are planted by the non-profit organization Trees Water & People in one of the current planting areas Central America.  It is a unique project which creates much needed work for local communities and beautiful shade, flowering and fruit trees are planted.  A special gift for you AND the earth!  Our tree planting program is good for as many times as you order, as long as each order is over $30.

How can I carry Your True Nature Products in my store?
We sell our products to stores with a valid tax id/resale number.  We offer great Best-selling packages including free merchandise.  Our products are available through a wonderful variety of locations.  We offer wholesale discounts and terms with credit application and approval.  Please click here for more information about becoming a client.  We will contact you within two business days of receiving your request.

My question was not answered here.
Ok so here's what we suggest.  Go outside, sit under a tree and take in all of nature's wonderful beauty.  If, when you come back in, you can still remember the question, get in touch with us!  Our customer service team prides themselves in making sure you are one happy camper!  Call 1-800-992-4769 or contact us by filling out this form.  We are ready to help!

 

Return Policy
If you desire to return an item please contact us within five (5) days of receipt of your order for instructions and return authorization number. For damaged shipments, please retain all cartons showing physical evidence of damage and call us immediately.   Liability for merchandise qualifying for credit is limited to the value of the products returned. Call 1-800-992-4769 or contact us by filling out this form.  We are ready to help!


Out of Stock/Discontinued
We attempt to fill each order completely, but occasionally may be out of stock of an item.  To keep the paper work to a minimum we charge you for the entire order and shipping on your original invoice and when the backordered item comes in we ship it to you. If the item is backordered more than a couple of weeks we will contact you and may make other arrangements. Just as we develop new products, we occasionally discontinue others.  We apologize if discontinued or out-of-stock products create an inconvenience for you or your customers.